Cool tool tip of the day: Rant and Rave

Gathering customer feed back can assist and drive sales.
According to Rapide Communications who produce the "RantandRave" product:

"The most important aspect of capturing feedback is timing. Response rates increase 10% to 12% and accuracy increases by 40% simply by requesting feedback straight after service delivery."

I interviewed with these guys and from the research I did their product sounds very useful.

http://rantandrave.com/feedback/capturing-customer-feedback/